Your Privacy at acc365 — Our Top Priority

Various types of information are collected when you open an account at acc365 and while you use the platform. This data falls into two main categories — what you provide directly and what is collected automatically.

Acc365 collects information in several ways. Here's what you should know about each method:

• Directly Provided Information: Information you provide directly when filling out the registration form, completing KYC verification, or contacting our support team.
• Automatically Collected Information: Information collected automatically while using the site via cookies, log files, and web beacon technology.
• From Third Parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket).
• From Public Sources: Publicly available information used where necessary for fraud prevention.

Your consent is obtained before any data is collected — either at the time of registration or through the terms of service.

Acc365 does not misuse the data it collects. All purposes for which your information is used are clearly outlined below:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To handle your questions, complaints, and issues.
• Ensuring Security: To prevent fraud, money laundering, and unauthorised access.
• Responsible Gaming: To monitor gaming habits and identify harmful patterns.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze and improve the overall platform experience.
• Personalized Experience: To suggest relevant offers and games based on your preferences.

Acc365 does not sell your personal data to any third party. However, there are limited circumstances in which information may need to be shared:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Partners: With technology service providers who operate the platform — all bound by strict confidentiality agreements.
• Legal Authorities: With relevant authorities when required by a court order or legal obligation.
• Anti-Fraud Organizations: With industry-recognized organizations to detect online fraud and money laundering.

Acc365 does not store your information indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial transaction records: Up to 7 years, as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Gaming History: Up to 3 years.
• Support Tickets: 2 years after resolution.

After the applicable retention period, your data is automatically deleted or anonymised so that it can no longer be used to identify you. You may also request deletion of your data at any time — if we are legally required to retain it, we will let you know.

Acc365 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

Cookies used by acc365:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the site cannot function properly.
• Functional Cookies: To remember your preferred language, games, or settings.
• Analytics Cookies: To understand which parts of the site are most used and to improve our services.
• Marketing Cookies: To show you relevant offers. You can turn this off at any time.

As an acc365 user, you have the following rights over your own data:

• Right to Know: You can request to know what personal information we hold about you.
• Right to Access: You can request a copy of your personal data at any time.
• Right to Rectification: You may request that inaccurate or outdated information be corrected.
• Right to Erasure: Under certain conditions, you may request the deletion of your personal data.
• Right to Restrict Processing: You can request that we stop using your data for certain specific purposes.
• Right to Object: You may object to the use of your data for marketing purposes.

To exercise these rights support@acc365.bet- or reach us via live chat. We aim to respond within 30 days.

Acc365 uses industry-standard security technology to protect your data:

• SSL/TLS Encryption: All communication with the site is protected by 256-bit encryption.
• Firewall Protection: Robust firewalls are in place to prevent unauthorized external access.
• Two-Factor Authentication (2FA): Option to enable 2FA as an added layer of security on your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Staff Training: Staff with access to customer data undergo strict privacy training.

Keep in mind, though, that no one can guarantee 100% security on the internet. It's important to stay vigilant on your end too — use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

Acc365 is a platform exclusively for individuals aged 18 and above. We do not collect any information from persons under the age of 18.

• Age verification is mandatory at the time of registration.
• Age verification documents must be submitted as part of the KYC process.
• If a user is found to be under 18, their account is immediately closed and their data is deleted.

If you believe a minor is operating an account on acc365, please support@acc365.bet- to let us know.

Acc365 may update this Privacy Policy when necessary. If any significant changes are made:

• You will be notified in advance via your registered email or phone number.
• A clear notice will be posted on the site.
• The date of any changes will be noted at the top of the page.

Continued use of the site after any changes will be considered your acceptance of the updated policy. We recommend reviewing the policy whenever an update is made.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@acc365.bet
• Live Chat: Live chat button in the bottom-right corner of the site
• Response Time: Within 72 hours (often sooner)

We are always ready to help with any privacy-related concerns. Keeping your information secure is our responsibility, and we take it seriously.